DURING YOUR STAY

FREQUENTLY ASKED QUESTIONS

How can I charge additional expenses to my room during my stay?

If you would like to charge additional expenses to your room, simply request this service at the Front Desk when you check in.

A credit card will be required as a guarantee. A temporary authorization will be placed for the maximum amount you wish to allocate toward additional charges during your stay.

You may charge purchases from Restaurant GOEN, the Mini Shop, transportation services, and laundry services directly to your room.

The final balance will be settled when you check out.

Is access to the Ofuro and the hotel's common areas included with my stay?

Yes. Your stay includes complimentary access to the Ofuro, swimming pool, fitness center, laundry room, and golf practice room.

Please note that the golf practice room requires advance reservation at the Front Desk. Our team will be happy to assist you.

Is there an additional fee to use the meeting rooms?

Yes. The following hourly rates (tax included) apply:

Outside visitors: MXN $300 per hour
Hotel guests: MXN $210 per hour

If you would like to reserve a meeting room, please contact the Front Desk to check availability and complete your reservation.

Payment is required before the meeting begins.

Can I add the breakfast buffet after I have checked in?

Yes. You may add the breakfast buffet at any time during your stay.

Simply request it at the Front Desk before visiting Restaurant GOEN for breakfast.

Is the weekend shuttle service complimentary?

Yes. We offer a complimentary weekend shuttle service exclusively for our guests.

The service operates from 10:00 a.m. to 12:15 p.m. and is available for destinations located within approximately 2 kilometers of the hotel.

Please see the information in this section for destinations, schedules, and service details.

Can I request an extra bed?

Yes. Extra beds are available for MXN $500 per night (tax included).

As availability is limited, we recommend requesting one in advance.

Please contact us by email at hotel@fujitaya.mx or by phone at +52 (442) 802 94 10, providing the reservation holder's name and your reservation or room number.

Can I request a baby crib for my room?

Yes. If you are traveling with a child under 3 years of age, we can provide a baby crib for your room.

As quantities are limited, we recommend requesting one in advance.

Please contact us by email at hotel@fujitaya.mx or by phone at +52 (442) 802 94 10, providing the reservation holder's name and your reservation number.

Are the room amenities and in-room items complimentary?

Yes. All room amenities and in-room equipment are included with your stay at no additional charge.

You are welcome to use the in-room appliances and enjoy the complimentary beverages provided in the refrigerator, as well as the coffee and tea amenities, throughout your stay.

Do you offer valet parking?

At this time, we do not offer valet parking.

However, we provide complimentary private parking available 24 hours a day for our guests, residents, and visitors.

Is luggage storage available free of charge?

Yes. Complimentary luggage storage is available for all our guests.

You may use this service either before check-in or after check-out.

Simply visit the Front Desk, and we will be happy to store your luggage while you enjoy our facilities or continue your activities.