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RESERVATIONS & STAY

FREQUENTLY ASKED QUESTIONS

01

What are the check-in and check-out times?

Check-in begins at 3:00 p.m., and check-out is available until 12:00 p.m. on the day of departure.

02

Can I check in before the regular check-in time?

Yes. We are pleased to offer early check-in, subject to the availability of your reserved room category.

The following charges (including taxes) will apply:

  • Biz Express, Biz Standard, The Fujitaya, and The Fujitaya Executive: MXN $200 per hour.

  • All other room categories: MXN $400 per hour.

If you wish to check in before 12:00 p.m., an additional night's stay may be charged, depending on room availability and our current policies.

03

Can I check out later than the regular check-out time?

Yes. We are pleased to offer late check-out, subject to the availability of your reserved room category.

If you wish to extend your stay beyond 12:00 p.m., the following charges (including taxes) will apply:

  • Biz Express, Biz Standard, The Fujitaya, and The Fujitaya Executive: MXN $200 per hour.

  • All other room categories: MXN $400 per hour.

If your departure extends beyond the permitted time, an additional night's stay may be charged, subject to availability and our current policies.

04

How can I make a reservation?

You may make your reservation through any of the following methods:

Official Website:

Visit our website, click "Book Now," select your stay dates, choose your preferred room type, and complete your reservation.

By Phone:

Call us at +52 (442) 802 9410. Our team is available 24 hours a day, 7 days a week.

To complete your reservation, we will kindly ask for the following information:

  • Stay dates

  • Number of guests

  • Reservation holder's name

  • City or country of residence

  • Telephone number

  • Email address

  • A valid credit card to guarantee your reservation

By Email:

You may also contact us at reservas@fujitaya.mx. We will be happy to assist you throughout the reservation process and will request the same information listed above.

05

Do you offer a Day Pass?

At this time, we do not offer a Day Pass.

We invite you to explore our current promotions and special packages, designed to help you enjoy a complete and relaxing stay.

06

Can I arrive before the check-in time, even if my room is not yet available?

Yes. You are welcome to arrive before the regular check-in time.

If your room is not yet ready, we will be happy to store your luggage so you can relax in our common areas or visit Restaurant GOEN while you wait.

07

Up to what age is a guest considered a child?

Children are guests 12 years old and under.

Guests 13 years of age and older are charged the standard adult rate.

08

Should I include my baby when making a reservation?

Yes. We kindly ask that all children 12 years old and under, including infants, be included in the total number of guests when making your reservation.

If you require a baby crib for a child under 3 years old, we recommend requesting it by calling +52 (442) 802 84 10 after your reservation has been confirmed, as this service is subject to availability.

09

How many guests can stay in one room?

The maximum occupancy depends on the room category you choose.

You can find the occupancy details during the reservation process on our official website or contact our Reservations Team. We will be happy to help you select the room that best suits your needs.

10

How can I reserve one of the apartments?

If you are interested in staying in one of our apartments, please contact our team at info@fujitaya.mx.

We will be happy to provide you with information about availability, rates, and the reservation process to help you choose the option that best meets your needs.

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GENERAL INFORMATION

OFURO

LOCATION & TRANSPORTATION

GOEN RESTAURANT

RESERVATIONS & STAY

MINI SHOP

PAYMENTS & BILLING

COMMON AREAS

DURING YOUR STAY

SERVICES & AMENITIES

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