We are pleased to assist you in Spanish, Japanese, and English.

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You may contact us by phone, email, or in person in any of these three languages. Our team will be happy to assist you.

No. Pets are not permitted on the hotel premises.

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However, certified service and assistance animals are welcome, provided that the appropriate documentation is presented upon arrival.

Yes. A baby changing station is available in the public restroom on the first floor, next to the Mini Shop.

Our team is available 24 hours a day, 7 days a week.

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We are happy to answer your questions, assist with reservations, and provide support throughout your stay.

Yes. An ATM is available for the convenience of our guests, residents, and visitors, including those visiting Restaurant GOEN or other hotel facilities.

Yes. Our facilities and services are designed to provide a comfortable stay for both families and business travelers, offering a peaceful, safe, and relaxing environment.

Yes. We will be delighted to help you organize weddings, anniversaries, birthdays, and other special celebrations.

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Please contact our team for more information about availability, reservation options, and our event plans.

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Phone: +52 (442) 802 84 10

No. To provide a comfortable, safe, and healthy environment for all our guests and visitors, smoking is prohibited throughout the hotel, including all guest rooms.

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This policy also applies to any products that produce smoke or vapor, including traditional cigarettes, electronic cigarettes, heated tobacco products, and vaping devices.

Yes. We offer complimentary private parking for our guests, residents, and visitors.

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Parking is available free of charge throughout your stay or visit.

Yes. Both Restaurant GOEN and our Mini Shop are open to the general public, so you are welcome to visit even if you are not staying with us.

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We also invite you to explore our Mini Shop, where you will find a wide selection of Japanese frozen foods, beverages, sweets, snacks, and a variety of imported products from Japan.