PAYMENTS & BILLING

FREQUENTLY ASKED QUESTIONS

Do I need to pay for my reservation when booking through the website?

No. At this time, reservations made through our official website do not require advance payment.

The credit card requested during the reservation process is used solely as a guarantee in the event of a no-show on your check-in date. No charges will be made to your card prior to your arrival.

Can I pay by credit or debit card?

Yes. We accept payments by credit card, debit card, or cash (Mexican pesos only).

If you wish to pay by bank transfer, please contact us by phone at +52 (442) 802 94 10 or by email at info@fujitaya.mx at least three days before your arrival. We will be happy to provide you with the necessary instructions.

How can I request an invoice for my stay?

We recommend letting us know that you require a CFDI (electronic tax invoice) when you check in or before you check out.

To issue your invoice, we kindly ask you to provide your Tax Registration Certificate (Constancia de Situación Fiscal), preferably in digital format, along with an email address where we can send your invoice once it has been issued.

What information do I need to request my invoice?

If you were unable to request your invoice before checking out, you may still do so, provided that your request is submitted before the 25th of the same month in which your stay ended.

Please send the following information:

Room number
Check-out date
Guest's full name
Valid Tax Registration Certificate (Constancia de Situación Fiscal)

Please send your request by email to info@fujitaya.mx.

Do I need to provide my Tax Registration Certificate to request an invoice?

Yes. To issue your invoice with the correct tax information, we kindly ask you to provide a valid Tax Registration Certificate (Constancia de Situación Fiscal).

Providing it in digital format will help us process your invoice more quickly.

What payment methods do you accept?

We accept cash payments (Mexican pesos only) as well as Visa, Mastercard, and American Express credit and debit cards.

At this time, we do not accept JCB (Japan Credit Bureau) cards.

What is the deadline for requesting my invoice?

We recommend requesting your invoice during your stay or at check-out.

If you are unable to do so at that time, you may submit your request later, provided it is received before the 25th of the same month in which your stay ended.

To help ensure a smooth process, we recommend submitting your request as early as possible rather than waiting until the end of the month.

How can I request an invoice if I do not reside in Mexico?

If you would like an official CFDI (electronic tax invoice) issued in the name of a company, the company must have a registered tax address in Mexico.

If the company is registered outside Mexico, we can only issue a payment receipt for your stay.

Will my invoice be issued with my check-out date?

Yes. Your CFDI (electronic tax invoice) will be issued using your check-out date.

Can I request my invoice online?

At this time, we do not offer an online CFDI invoicing service.

If you require an invoice for your stay, please request it at the Front Desk during your stay.

Can I exchange foreign currency or pay in another currency?

We do not offer a currency exchange service.

Cash payments are accepted in Mexican pesos (MXN) only.

If you need to exchange foreign currency, we recommend doing so at an authorized exchange office before making your payment.